Terms of service

fullhall is operations software for small organisations: contacts, teams, events with public RSVP and ticket pages, and file storage. We may add, change or remove features, and we may suspend or discontinue parts of the service, at our discretion. We'll give reasonable notice of changes that materially reduce what you rely on, and the export described below is available the whole time.

Account details must be accurate and yours. You're responsible for activity under your login and for keeping it secure; don't share it. Invite the rest of the committee as admins instead, that's what the feature is for. Tell us promptly if you suspect your account has been compromised.

Everything your organisation puts into fullhall remains your organisation's. You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, process, back up and display that data as needed to provide, secure and improve the service. We may also use data in aggregated or de-identified form, where no organisation or person is identifiable, to understand and improve how fullhall works.

You warrant that your organisation has the right, and any consents it needs, to put its data into fullhall, and that doing so doesn't infringe anyone's rights or any law. If someone asks your organisation to be removed from its list, removing them is your responsibility. You can export your contacts as CSV at any time; the privacy policy covers how personal information is handled.

We own fullhall: the software, the design, the brand and everything about the service other than your data. These terms give your organisation a non-exclusive, non-transferable right to use the service while these terms are on foot, and nothing more. Don't copy, resell, reverse engineer or build a competing service from it, except where the law gives you a right we can't exclude.

If you send us feedback or suggestions, we can use them without restriction or payment. We'd rather have the feedback than the lawyers, so: please keep it coming.

Organisations can sell event tickets and memberships through Stripe. The Stripe account belongs to your organisation, the money settles there directly, and your organisation is the seller of record for every ticket and membership: the sale is between you and your supporter. fullhall never holds the funds and adds no fee on tickets or memberships. Stripe's card processing fees are set by Stripe and come out of each payment, and your use of Stripe is governed by Stripe's own terms.

Connecting Stripe means giving fullhall a restricted API key for your organisation's account. You authorise us to store that key (encrypted) and use it solely to operate ticketing and memberships for your organisation: starting checkouts, issuing the refunds you request, keeping your product catalogue in step, and receiving payment events. You can revoke the key in Stripe or disconnect it here at any time, which stops paid sales and nothing else.

Refunds, chargebacks and disputes on ticket and membership sales are your organisation's responsibility, along with honouring the refund policy you publish and meeting your obligations under the Australian Consumer Law when an event is cancelled or materially changed. fullhall gives you the tools (order records, a refund button, a published policy), but we aren't a party to the sale.

Because the buyer's contract is with you, you agree to: keep a working contact email in Settings and answer buyers' refund requests within 5 business days; publish a refund policy on every paid event that says what happens if you cancel, and apply the policy that was shown when each ticket was bought, not a later one; and sell only through a Stripe account held in your organisation's own name. The Stripe account holder, not fullhall, is the merchant of record and carries any card dispute.

Where we reasonably believe an organisation has taken money for an event it isn't delivering, or isn't answering buyers, we may unpublish its events, suspend its access, and tell buyers to seek a refund from the organisation or a chargeback from their bank. We can't refund buyers ourselves, and the buying tickets page tells them so.

Membership fees are payments for membership, not donations. fullhall receipts them as ordinary payments and never describes them as tax deductible; your organisation is responsible for its own membership rules, register obligations and any tax treatment.

Use fullhall for running a legitimate organisation. Don't upload content that's unlawful or infringing, don't use RSVP pages or file links to distribute spam or malware, don't probe other organisations' data, and don't put load on the service that a small not-for-profit's operations could never explain. Don't list events you don't intend to run, and don't resell tickets to other people's events. We may remove content or suspend access immediately where we reasonably believe this section has been breached or the service's security is at risk, and we'll explain why unless the law prevents us. Anyone can report an event page to us; we look at every report and act on notices from eSafety or law enforcement.

We work to keep fullhall reliable, but the service is provided as-is and as-available, without uptime guarantees, and to the extent permitted by law we exclude all conditions, warranties and guarantees not set out in these terms. Nothing here excludes the consumer guarantees under the Australian Consumer Law or any other right that can't lawfully be excluded.

Where a consumer guarantee applies and the service fails to meet it, our liability is limited, where the law permits us to limit it, to resupplying the service or paying the cost of having it resupplied, at our option.

To the extent permitted by law: we're not liable for indirect or consequential loss, loss of profit, loss of data (keep exporting; it's one click), or loss arising from events outside our reasonable control, including failures of third-party services we build on. Our total aggregate liability for all claims arising out of the service is capped at the greater of the amount your organisation paid us in the 12 months before the claim and $50 AUD. None of this limits liability that can't lawfully be limited, and nothing in these terms is intended to be an unfair contract term.

Your organisation indemnifies us against third-party claims, and reasonable costs, arising from data it uploaded without the rights or consents it warranted above, or from its unlawful use of the service. This indemnity doesn't cover loss to the extent we caused it ourselves.

fullhall has a Free plan and a paid Full plan at A$29 a month including GST, billed per organisation. Nobody is moved to a paid plan without asking for it. If prices change, we'll give clear notice before the change applies to your organisation, and the export described above stays available the whole time. Current details are on the pricing page.

You can stop using fullhall whenever you like and ask us to delete your organisation's data. We can suspend or end access where these terms are breached; except where the breach is serious or creates risk to the service or other customers, we'll give notice and time to export first. After an organisation is closed, we delete or de-identify its data within 90 days, keeping only what the law requires us to keep.

These terms are governed by the laws of Victoria, Australia, and the courts of Victoria have jurisdiction. We may update these terms from time to time; material changes get an email to admins and a new date at the top, and continuing to use the service after the notice period means the new terms apply. We may assign these terms as part of a restructure or sale of the business; you need our written consent to assign yours. If part of these terms is unenforceable, the rest still stands. These terms and the privacy policy are the whole agreement between us about the service.

Questions: [email protected].